"Jewellery" means the jewellery that is predesigned or jewellery set with stones, processed stones or just metal (including, but not limited to, silver or gold) that are available for sale on our website. Please note that all Jewellery is sold "as is" and does not allow the Members to make any changes on them. "Mounts" are defined as designs which may or may not hold a gemstone / gemstones in place. Members can select Mounts and gemstones separately to create customized Jewellery.
“Hydro” refers to gemstones created via a hydrothermal process. It is not a naturally formed gemstone.
“Quartz” refers to an amalgamation of two gemstones, either natural or processed.
“Cultured” is used to describe pearls that are created by a pearl farmer either in fresh water or in sea water under controlled conditions.
Description of Services
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.
All Users will be required to register on the Website and become Members prior to the completion of any transaction / purchase on the Website.
Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account. You will be required to provide us with your name and other details, including, but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.
Any Member who wishes to purchase an item from the Website can choose from the selection of Jewellery available on the Website and add it to the shopping cart.
Only registered Members can make purchases online. If a User wishes to make the purchase, the User will be required to register with the website after adding the item to the shopping cart. All orders are considered complete only after the payment has been received by Creative Gems and Jewels (www.creativegems.in).
To confirm the orders, Creative Gems and Jewels (www.creativegems.in) may, at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Creative Gems and Jewels (www.creativegems.in) will confirm the order only after the verification question is answered by the Member.
Once the purchase of the item(s) is confirmed by the Member, Creative Gems and Jewels (www.creativegems.in) will proceed with processing the order of the Jewellery and deliver it to the Member.
Creative Gems and Jewels (www.creativegems.in) may not have the product listed on the Website available for purchase. In such cases, the Member can contact Creative Gems and Jewels (www.creativegems.in) to determine if the product can be made to order. Upon confirmation that the piece can be re-created, and confirmation of the purchase by the Member, the order will be processed and the product will be manufactured and then delivered. If the product cannot be created, the Member will be notified accordingly.
Every jewellery package from Creative Gems and Jewels is shipped in durable, tamper-proof packaging. The item will be delivered in an exclusive Creative Gems and Jewels box along with the invoice.
Shipping & Delivery
Creative Gems and Jewels (www.creativegems.in) offers FREE shipping on every order within India. Your order will be shipped to you fully insured. Customers are required to inspect the package for any damage or tampering before receiving and signing for the delivery.
Products will be shipped and delivered free via one of the following carriers:
- SPEED POST
- PROFESSIONAL COURIERS
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Creative Gems and Jewels (www.creativegems.in). All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non-delivery of the product.
Exchange, Returns and Money-Back
Every piece purchased from Creative Gems and Jewels has been inspected to ensure that the highest quality product has been created and delivered. However, if, for any reason, you wish to return an item, we will gladly work with you to address the issue or exchange the product.
The terms and conditions of our exchange and return policies are listed below.
Exchange and Return within 7 Days
If you are not satisfied with the product purchased, it can be returned to us within 7 days of receipt for a 100% refund on the full value of the product. Shipping and applicable taxes will be borne by the Customer.
Any products that have been customized for you cannot be returned. If the product is damaged, you can contact us within 7 days of receipt to file a complaint. One of our representatives will get in touch with you to assess the damage and the time and cost required to fix it.
Exchange and Return after 7 Days
After 7 days, if an item needs to be exchanged or returned, the Customer will need to come to one of our retail stores (located in Bangalore at Indiranagar, Commercial Street, Malleswaram (Mantri Mall)). You have the option of 50% exchange of the full invoice value.
Any item that is brought to the store in a damaged state will not be applicable for exchange. One of our representatives will assess the damage and determine if it can be repaired, and the time and cost to repair the product will be determined.
Any refunds due by Creative Gems and Jewels (www.creativegems.in) to the Member for non-availability of products shall be made by Cheque or wire transfer - The refund amount shall be deposited into the bank account of the Member by the Creative Gems and Jewels (www.creativegems.in) within seven (7) business days after the receipt of request for refund by the Member.
The exchange and return policies are subject to terms & conditions as mentioned below:
- Customized jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from the Customer is not eligible for return.
- Once the item returned has been received, our Quality Assurance department will review the product. Any items that show signs of wear or have been altered, resized (by anyone other than Creative Gems and Jewels), or damaged cannot be accepted for return.
- The product should be accompanied with the Original/Copy of Invoice for all returns/exchange within the 7 Day period. Submission of the Invoice is mandatory for all Exchange/Money back after the 7 Day Exchange Period.
- In the event that the Customer cannot produce the original documents, Creative Gems and Jewels will attempt to trace the invoice within 7 days. Usage of fraudulent documents or fraudulent use will incur litigation.
- The return amount will be determined by our team at Creative Gems and Jewels (www.creativegems.in). If any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
- For all Money Back transactions, Value Added Tax at the applicable rate shall be deducted from the money back value. The prevailing rate is 1%.
- For the Money back process, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with the Invoice subject to quality confirmation and acceptance.
- Creative Gems and Jewels reserves the right to change the exchange price of the product based on the Quality Inspection.
- For a product exchange, the customer will have to pay the difference in price between the new product chosen and the valuation of the old product before dispatch.
- For the Exchange/Return policy, if the product is purchased at a discounted price under any promotion, Creative Gems and Jewels will only refund the discounted price as per the invoice, in compliance with the exchange policy.
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- ALL REGISTRATION INFORMATION YOU SUBMIT IS TRUTHFUL AND ACCURATE AND THAT YOU AGREE TO MAINTAIN THE ACCURACY OF SUCH INFORMATION.
- YOUR MEMBERSHIP IS SOLELY FOR YOUR PERSONAL AND NON-COMMERCIAL USE. ANY USE OF THIS WEBSITE OR ITS CONTENT OTHER THAN FOR PERSONAL PURPOSES IS PROHIBITED.
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- CREATIVE GEMS AND JEWELS (WWW.CREATIVEGEMS.IN) OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS BE RELIEVED OF ALL ITS RESPONSIBILITIES, IF ANY, IN THE EVENT OF FAILURE OF PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND THE COMPANY'S REASONABLE CONTROL INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, WAR, EQUIPMENT AND TECHNICAL FAILURES, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, STRIKES, LABOUR DISPUTES, RIOTS, CIVIL DISTURBANCES, SHORTAGES OF LABOUR OR MATERIALS, NATURAL DISASTERS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, NON-PERFORMANCE OF THIRD PARTIES, OR ANY REASONS BEYOND THE REASONABLE CONTROL OF THE COMPANY OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT NEITHER THE COMPANY NOR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS ARE RESPONSIBLE OR LIABLE FOR (A) ANY INCOMPATIBILITY BETWEEN THE WEBSITE AND / OR SERVICES AND ANY OTHER WEBSITE, SERVICE, SOFTWARE OR HARDWARE OR (B) ANY DELAYS OR FAILURES YOU MAY EXPERIENCE WITH ANY TRANSMISSIONS OR TRANSACTIONS RELATING TO THE WEBSITE IN AN ACCURATE OR TIMELY MANNER.
- SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU